Wellthrive Rewards Terms

Well Points are a free, non-cash engagement feature. They are not cash, a gift card, a coupon, or cashback, and they have no cash or stored value. These Rewards Terms apply to Well Points and related Wellthrive rewards features, including referrals, in addition to our Terms of Service.

1. How Well Points work

You can earn Well Points for selected in-app actions, such as logging meals or completing check-ins, and for referrals. The eligible actions, the number of points for each, and any daily or monthly limits are shown in the app. Points are not awarded for entries dated in the past. We may withhold or remove points earned through fraud, automated or fake entries, or duplicate accounts; if you think we did this by mistake, contact us (section 7).

2. What never earns points

Well Points are never awarded for, and never depend on: taking, adhering to, starting, stopping, or changing any medication; supplement adherence or supplement-taking behavior; lab testing, uploading lab reports, or lab results; disease status or any health outcome; pregnancy or fertility status or behavior; consulting, or declining to consult, a clinician or healthcare professional; rating or reviewing the app, allowing tracking, or tapping or buying through shopping links.

3. Referrals

You can invite friends with your personal invite code. A friend qualifies when they are new to Wellthrive, are 18 or older, live in a country where Wellthrive is available, enter your code within 7 days of creating their account, and log meals on 3 different days within 14 days of creating their account. When a friend qualifies, you and your friend each receive 100 Well Points. If a qualified friend makes their first Wellthrive Plus payment within 60 days of creating their account and their subscription is still active 14 days after that payment, you receive 300 more Well Points. You can receive referral points for up to 10 friends who qualify in each calendar month; your friend still receives their 100 Well Points if you have reached this limit. Referral points stay pending until these conditions are met. You can't refer yourself or create extra accounts to earn points, and we may withhold or remove referral points earned through fraud, duplicate or fake accounts, or sharing that breaks the rules in this section. If you think we removed points by mistake, contact us (section 7). Only send your invite to people you know personally, and don't send it in bulk. Whenever you share your code, make it clear that you get Well Points when people join or subscribe.

4. Exchange

Well Points can't be exchanged for anything yet. We plan to offer the option to exchange Well Points for in-app coupons, such as a discount on Wellthrive Plus or a free month of Wellthrive Plus. Before exchange opens, we will publish the exchange terms, including which coupons are available, how many points each one uses, how many you can redeem, how long each coupon is valid, and whether (and at what price) a subscription renews after a discount or free period ends. When exchange opens, you will be able to use the points already in your balance. Subscription discounts and free periods are applied through the App Store or Google Play. If a coupon expires before you use it, the points used for it are returned to your balance. Well Points are non-transferable and cannot be sold, gifted, or combined with another account.

5. Expiration

Well Points have no fixed expiration date. Your points may expire if your account has no points activity (no points earned or exchanged) for 12 months in a row, and that 12-month period can't start before exchange is first available. We will notify you 30 to 60 days beforehand. Points are removed if you delete your account.

6. Changes and ending the program

We may change or end the program. We will give you 60 to 90 days' notice before we make any change that reduces the points you can earn or what your points can be exchanged for, and before we end the program. If exchange is available, you can use your points before the change or the end takes effect. Other than ending the program, changes never reduce points you have already earned. If you do not agree with a change, you can stop participating.

If you live in Québec, the elements of the program that we may change unilaterally are the eligible actions, the points for each action, limits, exchange options and their point costs, expiration rules, and whether the program continues. At least 30 days before a change takes effect, we will send you a clear and legible written notice that sets out only the new clause, or the amended clause and the clause as it read before, the date the change takes effect, and your rights described in this paragraph. If the change increases your obligations or reduces ours, you may refuse it and end your participation, without cost, penalty, or cancellation indemnity, by sending us a notice to that effect at support@wellthrive-inc.com no later than 30 days after the change takes effect. This does not limit your rights under section 16 of our Terms of Service. This paragraph adds to, and does not shorten, the notice periods above.

7. Contact

Questions about these Rewards Terms can be sent to support@wellthrive-inc.com.